Today I had an e-mail from a fellow victim of the Kingspan Envireau Rainwater Harvesting 'System'.
He is from Dublin and had been having trouble with his system for the past six years - identical to ours as it turns out. He, like us, was suffering expensive failures and Kingspan Envireau's customer service had failed him as badly as the system itself.
He e-mailed:
I found your blog on the Kingspan- envireau water harvesting system in the middle of January 2019. It is the most perfect articulation of the problem(s) that we have endured in the last 6 years. It has been so frustrating. I made a reach out comment in the blog but was unsure if you would get it. I then invested 2 hours and googled your name and have guessed your email as a result of finding Pats email. BTW your house project looks so amazing. Congratulations on a great project.
Re waterharvetsing & Kingspan.
We appear to have the same issue for me with distance of the monitor to the sensor. I have only copped this from reading your blog. Kingspan were all over me during the sale process & disappeared over the hills from the moment stuff was installed.
We have been in e-mail dialogue during the day and are hopeful of getting an outcome - no thanks whatsoever to Kingspan Envireau.
So there are at least two of us victims of Kingspan's poor design and/or installation who have been totally let down by Kingspan. Googling their reviews it seems we are not alone. Not by a long way we're not.
This begs the question - What are Kingspan doing about
a) a flawed design
b) abandonment of customers when the inevitable problems arise
Given the shared experience I feel inclined to present our cases to Which? and to BBC Watchdog to see if they will take it up with Kingspan. Kingspan must be aware they have a problem - they only have to set up a permanent search for 'Kingspan Envireau' online and this humble Blog entry will pop up on their screens. Surely they do this elementary thing?
So, Gene M. Murtagh CEO of Kingspan, what are you doing about this?
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